Voucher Conditions
Privacy Policy

Booking Conditions

  • We are an independent restaurant and rely on reservations being honoured. We kindly ask that should you need to make any amendments to your reservation that you do so as soon as possible. You can contact us on 01328 738307 to amend your booking and we will be happy to help.
  • Please do make us aware of any special requirements you may have along with any allergies or dietary requirements in your party and we will be happy to accommodate. Please note that half of our tables are located on a mezzanine floor, accessible via a staircase. If you are unable to get upstairs or have any access requirements please do make us aware upon booking so that we can accommodate this.
  • For all reservations we require card details to secure your booking. These details are securely kept with a third party called Stripe and your card will only be charged if the following cancellation terms are not met.
    • We ask for a minimum of 24 hours notice of a cancellation or reduction in numbers and reservations that fail to give this notice will automatically incur a £25pp fee.
    • For special evenings, such as our wine tasting evenings and New Years Eve, once card details have been provided, any cancellation will incur a cancellation fee of the full price of the tasting menu, unless the table can be refilled.
  • We will contact you a day prior to, or on the day of your reservation via telephone or email to confirm your booking, we are unable to hold unconfirmed bookings.
  • Please ensure you arrive on time for your table booking. We politely ask you to contact us if you are running late as we can hold tables for 15 minutes and will release it if we have not been contacted.
  • We allow small, well behaved dogs at lunchtime only, not during the evening.
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Voucher Conditions of Sale

  • Vouchers are valid for a period of 12 months from the date of purchase.
  • All vouchers are non-refundable once purchased.
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Privacy Policy

Socius Dining Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [sociusnorfolk.co.uk], make a reservation or otherwise interact with us.

1. Who We Are

Socius is a restaurant based in the United Kingdom. Our registered address can be found in the Contact Us section at the bottom of the page.
If you have any questions about this policy or how we handle your data, please contact us using the details below.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact details (name, email address, phone number)
  • Reservation details (date, time, party size, occasion, seating preferences)
  • Dietary requirements and allergies (where provided voluntarily)
  • Payment and billing information (processed securely through our payment provider; we do not store card details)
  • Marketing preferences (if you subscribe to our newsletter or event invitations)
  • Technical data (IP address, browser type, device, and usage information via cookies and analytics)

We only collect the information necessary to provide a refined and personalised dining experience.

3. How We Use Your Information

We use your personal data to:

  • Manage reservations and private dining or event bookings
  • Record and accommodate dining preferences and dietary requirements
  • Process secure payments and issue confirmations or receipts
  • Improve our services and guest experience
  • Send exclusive updates, invitations, or promotions (with your consent)
  • Comply with legal and regulatory obligations

We will only use your data where permitted by law, typically under consent, contract, or legitimate interest.

4. Special Category Data

When you share dietary requirements, allergies, or access needs, we treat this as sensitive information and only use it to ensure your comfort and safety. We do not retain this data longer than necessary after your visit.

5. Marketing Communications

If you have opted to receive updates, we may contact you with news about seasonal menus, chef collaborations, or upcoming events.

You may withdraw consent or unsubscribe at any time using the link in our emails or by contacting us directly.

6. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and help us understand visitor behaviour.
You can manage or disable cookies through your browser settings.

7. Sharing Your Information

We only share your personal data with trusted service providers who help us operate effectively, including:

  • Online reservation and event booking partners
    Payment processors
  • Website hosting and IT support providers
  • Marketing or event management agencies (where applicable)
  • All third parties are required to maintain confidentiality and comply with data protection laws.
8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Reservation details are typically retained for up to 24 months for service quality and guest experience purposes.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

For more information, visit https://www.ico.org.uk.

10. Security

We apply strict security measures to protect your personal information, including encryption, access control, and secure data storage.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Socius
11 Foundry Place
Burnham Market
Kings Lynn
PE31 8LG

Email: info@sociusnorfolk.co.uk
Phone: 01328 738307

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